TECHNICAL SOLUTIONS:

    - Infrastructure Management
    - IT Service Continuity Management
    - Capacity and Availability Management
    - Configuration Management
    - Incident and Problem Management
    - To provide consistent and repeatable services through application of common processes and procedures
    - Provide 2nd/3rd support for the network (LAN, WAN, VPN), server, IP Telephony servers and database infrastructure including configuring and upgrading hardware, installing software and performing system administration
    - Meet service levels for closure of assigned service desk tickets
    - Escalate and then coordinate Issues and Problems to external third party support
    - Available outside of standard office hours to minimize adverse business impact when instigating IT changes or performing planned activities
    - External liaison with relevant suppliers and external stakeholders
    - Provide cover to the Service Desk when needed
    - Maintain Configuration information relevant to network (LAN, WAN, VPN), server and database infrastructure
    - Create policies and procedures relevant to the support and maintenance of the network (LAN, WAN, VPN), servers and databases
    - Maintaining the physical asset register for network (LAN, WAN, VPN) and server assets
    - As part of an effective Security strategy operate and manage a patching policy for all IT infrastructure including servers, PCs and applications
    - Ensure that the IT infrastructure is secure from external and internal attack through monitoring, testing and following best practice to reduce the risk of any security incident
    - Ensure effective monitoring and alerting of all appropriate infrastructure services
    - Maintain an effective antivirus, anti-spam and malware strategy for the entire IT infrastructure including PCs and telephony
    - Administer an effective backup and recovery strategy for the IT Services
    - Support the technical production of the IT Continuity plan creating and documenting processes and procedures to ensure the timely recovery of the systems in the event of an invocation
    - Perform system administration for the virtual, physical and dedicated environments
    - Testing data-sets in software to check that output from program worked as intended / Analyzing and detailing any defects
    - Work closely with other staff, developers/programmers, systems analysts, and sales and marketing teams to determine best solutions for productivity
    - Set-up and configuration of Google Cloud, Amazon (AWA) and Azure solutions



BUSINESS SOLUTIONS:

    - Develop an in depth understanding of business processes and systems used
    - Gather business requirements to prioritize what is required within an IT solution
    - Map business requirements to technical solutions
    - Liaise with users to clarify details of proposed solutions
    - Document requirements in clear and concise terms
    - Review system design to ensure that requirements can be traced to deliverables  
    - Demonstrate business and regulatory awareness and understand how any changes may impact systems
    - Working knowledge of appropriate software development tools and methodologies employed
    - Implementation of solutions
    - Post system implementation support



As of September 30, 2020

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